P18 - Local queries and Bireme’s journals collection: mapping the cooperative workflow between BIREME and UNIFESP/EPM Central Library as part of the knowledge
The integration of UNIFESP Central Library and BIREME provides for a complex and differentiated flow of service to users going to UNIFESP’s Central Library (BC), seeking access to the journal collection. This collection, managed by BIREME and shared with UNIFESP’s BC encompasses a cooperative work between the two organizations. The purpose of this job is to map and present this flow from the point that the user enters the Library until he/she accesses the document, spelling out, step by step, this process development, using tools that enable its registration as management and education model. We aim to obtain the mapping and recording of the flow, to disseminate customer services in a university library, to educate users and to contribute to equitable access to health information in its various spaces.